Introduction
These Terms of Service (“Terms”) apply whenever you create an account, register a dancer, book a class, or buy tickets to an event with New Generation Dance (“we”, “us”, “our”). By creating an account, booking a class, or buying tickets, you agree to these Terms on behalf of yourself and any dancer(s) in your care. If you have any questions, contact us at SJNewGenerationDance@gmail.com.
Bookings and payment
Classes are booked and paid for through your account. Prices are shown at the time of booking and may change from time to time. Payments are processed securely by Stripe.
Where a class is booked or added on your behalf without payment being taken at the time (for example, by a member of staff), a flat administration fee of £0.50 is added when that booking is later paid for. This will only be done if a dancer attends a class without a prior booking. If you have two or more dancers registered on your account, you can choose to apply a 10% sibling discount to your order at checkout.
Event tickets
You don’t need an account to buy tickets to one of our performances, showcases or other events — you can check out as a guest, or use your account if you have one. Tickets are priced per showing and ticket type as shown at checkout, and payments are processed securely by Stripe.
Your order confirmation email is your ticket — please bring it with you, printed or on your phone, to be admitted. Please check the event listing carefully before buying: showings may have limited capacity, and once a showing is sold out no further tickets are available for it.
If we need to cancel a showing you’ve bought tickets for, we’ll email you to let you know and issue a refund. We may occasionally cancel or amend an individual ticket booking — for example, to correct an error with an order — in which case we’ll always let you know and issue a refund where one is due. Outside of these cases, ticket sales are final; if your plans change, contact us and we’ll try to help, but we can’t guarantee a refund or exchange.
Class cancellations and credits
If we need to cancel a class or an individual session — for example due to teacher illness, weather, or low enrollment — we’ll let you know, and a credit will be added to your account for each affected booking. Credits can be used towards the cost of a future booking and don’t expire.
You can cancel an individual class, or your whole booking, yourself from My Bookings in your account — each cancellation asks you to confirm before it goes through. Cancelling more than 12 hours before a class’s start time earns a credit for that class, which you can use towards a future booking. Cancelling with less than 12 hours’ notice still cancels the booking, but no credit is issued for it. If you cancel a whole booking covering several classes, each class is judged individually against its own start time — you’ll be credited for the ones still more than 12 hours away, and not for any that are closer than that.
Fitness to participate
By registering a dancer, you confirm that they are, to the best of your knowledge, fit and healthy to take part in dance and exercise activities, and that you have disclosed any injuries, illnesses, allergies or other conditions that may affect their participation in the dancer’s profile. Please keep this information up to date, and let a teacher know before a class if anything changes.
Liability
Dance and exercise activities carry an inherent risk of injury. Classes are supervised by qualified teachers, and reasonable care is taken to keep dancers safe. Neither New Generation Dance nor its teachers or staff are liable for injury, loss or damage arising from normal participation in a class, except where this is caused by our own negligence — nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be excluded or limited under UK law.
Photos and videos
When registering a dancer, you choose whether you consent to photos or videos of them being taken during classes or performances for use on social media and in advertising. Names are never published alongside these. You can withdraw this consent at any time by editing the dancer’s profile.
Code of conduct
We want classes to be a safe, positive environment for everyone. We ask that dancers, parents and guardians treat teachers, staff and other families with respect. We may, at our discretion, decline a booking or ask a dancer to leave a class in cases of disruptive, unsafe or abusive behaviour.
Your account
You’re responsible for keeping your login details secure and for the accuracy of the information you provide, including dancer details and emergency contact information. You can delete your account at any time from your account details page; this schedules deletion of your account and every dancer profile linked to it after a 30-day grace period, which is cancelled automatically if you log back in during that time. Account deletion isn’t available while you have any unpaid payments outstanding — these need to be settled first. If you bought event tickets as a guest, without creating an account, this section doesn’t apply to you — see our Privacy Policy for how we handle guest ticket-buyer information.
Changes to these Terms
We may update these Terms from time to time, for example if our policies change. We’ll update the date below when we do.
Last updated: 25 September 2026
Contact us
If you have any questions about these Terms, email us at SJNewGenerationDance@gmail.com.